We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support.
- – Understanding the products and services provided by the customer.
- – Possessing excellent product knowledge to enhance customer support.
- – Resolving customer complaints and queries.
- – Providing detailed information to customers.
- – Following up with customers for any further information.
- – Maintaining records of each phone call for future reference.
- – Conducting quality assurance surveys with customers.
- – Maintaining a healthy relationship with the clients.
- – Maintaining a pleasant working environment for your team’s Requirements.
- – Excellent interpersonal and written and oral communication skills.
- – Ability to lead a team.
- – Computer skills.
- – BSc/BA in Computer Science, Engineering, or a related field.
- – Certificate of COPA.
- – 10th / 12th and any graduate.