QC cum Customer Support Executive

Responsibilities

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support.

• Understanding the products and services provided by the customer.
• Possessing excellent product knowledge to enhance customer support.
• Resolving customer complaints and queries.
• Providing detailed information to customers.
• Following up with customers for any further information.
• Maintaining records of each phone call for future reference.
• Conducting quality assurance surveys with customers.
• Maintaining a healthy relationship with the clients.
• Maintaining a pleasant working environment for your team Requirements.
• Excellent interpersonal and written and oral communication skills.
• Ability to lead a team.
• Computer skills.

Education

• BSc/BA in Computer Science, Engineering or a related field.
• Certificate of COPA.
• 10th / 12th and any graduate.